Dear Friends,

The term “family owned and operated,” has been tossed around over and over without much significance. But it still means something to us. Durocher Florist truly is a family-owned retail florist, and we take a lot of pride in that.

At Durocher Florist, we understand that when you place an order with us, you also place trust in our hands. We also know that in order to keep your business in the future, we must continue to earn your trust with expectations we will always strive to exceed.

It all starts with a guarantee, designed for you (our customers), that by accepting the request to fulfill your order, we will ensure that your gift or design will be created to value selected.

Because we are working with perishable products of nature, there may be circumstances when the exact product you order is out of stock, or perhaps our stock on hand may not be up to the quality standards that our family has established for Durocher Florist.

Should substitutions be necessary, we will use our very best judgment in order to see that the value and timeliness of your delivery is accomplished. If we believe for any reason that may not be possible, we will notify you immediately.

We understand there are many options when it comes to buying flowers and we also know when you see a deal that sounds “too good to be true,” beware, because it usually is – and that is why your trust is so important to us. We strive to make every gift and design from Durocher Florist one that we’re proud to put our name on and we refuse to compromise on the quality and value that you expect from us.

Thank you for trusting us to represent your good taste with a gift, and name you can trust!

– Your Friends at Durocher Florist

Founded by Bob Durocher, Durocher Florist has been proudly serving the greater Springfield area since the late 1940’s. Bob was committed to offering only the finest and freshest floral arrangements, plants and gifts backed by service that was friendly and prompt. Durocher Florist has been open at its current location, at 184 Union St. West Springfield since 1996. Owners Peter and Mary Beth Soule are working everyday to continue the tradition of outstanding customer service with an emphasis on a quality product at the best value.

Durocher Florist has grown to be recognized as an industry leader and has been awarded a top 500 Telelfora florist in the USA for the past 4 years in a row. This award is one of the most prestigious in the industry with over 36,000 florists competing for the honor. Locally, Durocher’s reputation for creating truly memorable weddings and special events has been unsurpassed. Durocher’s currently handles several hotels and banquet facilities in Western Massachusetts, but is most proud of serving as the house florist for The Log Cabin Banquet & Meeting House, The Delaney House and the Springfield Marriott.

At Durocher Florist, we compete strongly with the finest designers, retailers and service providers around the world in the areas of design, service and presentation. We strive to provide our customers with the highest standard of quality in product, design, service and presentation while never forgetting value.

Throughout its operation, Durocher Florist continues to invest in the most advanced technology available to our industry. Durocher’s technological capabilities create the necessary efficiency within the organization to provide our clients with the level of professional service they deserve and we demand in an increasingly technological marketplace.

We believe in exceeding customer expectations. We custom select flower shops in cities across the country with the highest qualification and capabilities to satisfy the most discriminating customer. Most florists we affiliate with have been personally selected to serve on our “Preferred Florist” list that we refer to when sending orders that are not in our delivery area. You can rest assured when you place an order with Durocher’s, our satisfaction guarantee is always included.

Once you place your first order with Durocher’s, we maintain any special information and all addresses of your recipients for your future use. Next time, all you need to do is make a selection and give us a name! Easy as that!

Simply let us know your list of special occasions you wish to be reminded of and we won’t let you forget them. Our staff will be happy to notify you of special dates or occasions by email, standard mail, or phone. Call today and give us your list, or register online and set on up today! We won’t let you forget anyone!