Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
All deliveries will be made on the date you request unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation to your email. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox.
If you are in our local area you wil be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge.
On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director.
If you are not in our local area you may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We cannot guarantee exact times. We do our best with time frames. We will do our best to honor your request; this may result in an additional charge to you to honor the request.
Yes, it is best if you provide us with a building name, department, and floor/suite number. Additionally, please provide a cell phone and department phone number. Hospitals are large and often have many buildings. Correct information will ensure your gift is delivered in a timely manner.
If the recipient is not at their home when a delivery is attempted we will leave the order outside the door/somewhere safe/with a neighbor, weather permitting. The driver will phone the recipient to let them know a delivery has been left for them (this is why it is important to provide a recipient phone number). We take full responsibility when leaving deliveries.
If weather does not permit, the delivery will be brought back the store and we will contact the recipient by phone and reschedule the delivery.
If your delivery is refused the item is available to you to pick up in the store for 24 hours. No refund given.